If you receive a damaged or incorrect item please contact us by email firstname.lastname@example.org within 3 business days of receipt of the order. Most refunds are completed within 5 business days and will be credited back to your original method. Due to the bespoke and delicate nature of these pieces, we cannot offer returns or exchanges at this time. Hand-made items are made with love and attention to detail- they are subject to natural variation. Hand dyed materials may vary between each dye batch.